Process Executive

Seeking a dynamic Process Executive for a voice process, responsible for handling international customer queries and resolving technicals-related issues over calls.

Your responsibilities extend to ensuring adherence to daily KPIs, including attendance, login adherence, quality score, and customer satisfaction. This position requires a dynamic individual with a commitment to delivering high-quality service and meeting performance metrics.

• To assist the customer over calls and provide resolutions to maintain customer satisfaction
• Should have excellent communication skills.
• Good Analytical and Interpretation skills
• Ability to handle multiple tasks simultaneously
• Follow company guidelines
• Achieve and maintain all key quality and productivity metrics.
• Escalate unresolved customer grievances to designated departments for further investigation.
• To respond to incoming calls within a specified timeframe according to company guidelines.
• Ensure timely action on calls  within the defined service levels.
• To communicate and participate in team meetings, to share best practice and flag issue to the Team Supervisors.
• To meet agreed objectives enabling the corporate objectives to be achieved.
• Continuously identify work process improvements and communicate to Seniors and management team.

Minimum Graduate Fresher
Excellent English Communication Skills
Fresher & Experienced Both
Immediate Joiner