Process Executive

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Seeking a dynamic Process Executive for a voice process, responsible for handling international customer queries and resolving technicals-related issues over calls.

Your responsibilities extend to ensuring adherence to daily KPIs, including attendance, login adherence, quality score, and customer satisfaction. This position requires a dynamic individual with a commitment to delivering high-quality service and meeting performance metrics.

Responsibilities and Duties

  • To assist the customer over calls and provide resolutions to maintain customer satisfaction
  • Should have excellent¬†communication skills.
  • Good Analytical and Interpretation skills
  • Ability to handle multiple tasks simultaneously
  • Follow company guidelines
  • Achieve and maintain all key quality and productivity metrics.
  • Escalate unresolved customer grievances to designated departments for further investigation.
  • To respond to incoming calls within a specified timeframe according to company guidelines.
  • Ensure timely action on calls¬† within the defined service levels.
  • To communicate and participate in team meetings, to share best practice and flag issue to the Team Supervisors.
  • To meet agreed objectives enabling the corporate objectives to be achieved.
  • Continuously identify work process improvements and communicate to Seniors and management team.

Required Experience, Skills and Qualifications

Minimum Graduate Fresher
Excellent English Communication Skills
Fresher & Experienced Both
Immediate Joiner

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