Techinal Support

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Description

This is a technical support role focused on cloud technologies. The position offers a unique chance to work with advanced cloud systems, automate processes, and support global premium clients. The role combines hands-on troubleshooting, scripting, and system analysis across Windows/Linux environments.

Responsibilities and Duties

  • Provide timely technical support to premium clients via multiple channels.
  • Troubleshoot complex issues related to networking, web protocols, and system admin.
  • Analyze logs and system data to identify root causes.
  • Use command-line tools (Windows/Linux) for diagnostics.
  • Maintain case documentation and knowledge base articles.
  • Collaborate with technical teams, participate in on-call rotation.
  • Support case escalations and guide junior support staff.
  • Adapt to rotational/night shifts.

Required Experience, Skills and Qualifications

  • 5–6 years in technical support, preferably handling complex issues.
  • Bachelor’s in Tech/Engineering (CS/IT preferred).
  • Strong troubleshooting in web protocols (HTTPS, DNS, SSL/TLS), APIs, SQL, Active Directory, Linux/Windows CLI.
  • Ability to read scripts (Python, JavaScript, HTML) and analyze logs.
  • B2-level English proficiency.
  • Preferred: Google Cloud, Azure, migration tools, and certifications like Azure Admin, GCP Associate Cloud Engineer.
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